Shipping Policy

At Agujitas Express, we understand how important it is for your order to arrive quickly, safely, and in perfect condition. This Shipping Policy explains exactly how we process, ship, and handle deliveries so you can shop with confidence.

1. Business Information

Agujitas Express
Entrando por el centro medico
11189 S Orange Blossom Trl Suite 103
Orlando, FL 32837
United States
Phone: +1 (321) 805-9922
Email: support@agujitasexpress.com
Website: https://agujitasexpress.com

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • You will receive an order confirmation email immediately after purchase.

  • Once your order ships, a tracking number will be sent to your email.

We carefully inspect and securely pack every order before shipment to ensure it arrives in excellent condition.

3. Shipping Time & Delivery Estimates

We offer FREE Standard Shipping on all orders within the United States.

Estimated delivery time:

  • 5–7 business days after processing

Total estimated delivery timeframe:

  • 6–10 business days (1–3 days processing + 5–7 days shipping)

Please note:

  • Delivery times are estimates and may vary due to weather conditions, carrier delays, or peak seasons.

  • Agujitas Express is not responsible for delays caused by shipping carriers once the package has been dispatched.

4. Shipping Carriers

We ship orders through reliable and reputable carriers such as:

  • USPS

  • UPS

  • FedEx

Carrier selection may vary depending on destination and package size.

All shipments include tracking information.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional reshipping fees may apply.

  • Agujitas Express is not responsible for orders delivered to incorrectly entered addresses.

If you notice an address mistake, please contact us immediately at support@agujitasexpress.com before your order ships.

6. Lost or Delayed Packages

If your tracking shows delivered but you did not receive your package:

  1. Check with household members or neighbors.

  2. Contact the shipping carrier directly.

  3. If the issue remains unresolved, contact us within 5 days of delivery confirmation.

For packages lost in transit:

  • We will assist in filing a claim with the carrier.

  • Resolution will be provided once the carrier completes its investigation.

7. Damaged Items During Shipping

We take great care in packaging every order. However, if your item arrives damaged:

  • Contact us within 48 hours of delivery.

  • Email us at support@agujitasexpress.com

  • Include:

    • Your order number

    • Clear photos of the damaged item

    • Photos of the packaging

Once verified, we will:

  • Offer a replacement (if available), or

  • Provide a refund, depending on the situation

Damage claims submitted after 48 hours may not be eligible for replacement.

8. Undeliverable or Refused Packages

If a package is returned to us due to:

  • Incorrect address

  • Refused delivery

  • Failure to claim

The customer may be responsible for additional reshipping costs.

Refunds for returned packages will be processed minus any shipping or handling charges incurred.

9. International Shipping

At this time, Agujitas Express primarily ships within the United States.
For international shipping inquiries, please contact us directly before placing your order.

10. Policy Updates

Agujitas Express reserves the right to update this Shipping Policy at any time to remain compliant with industry standards and Google Merchant Center requirements. Any changes will be posted on this page.

Need Help?

If you have any questions regarding shipping, delivery times, or your order status, please contact us:

📞 +1 (321) 805-9922
📧 support@agujitasexpress.com

We’re always happy to assist you.