❓ Frequently Asked Questions (FAQ)

At Agujitas Express, we aim to provide clear, accurate, and transparent information to help you shop with confidence.

🚚 1. Shipping & Delivery

How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday).
After shipping, delivery typically takes 5–7 business days.
Total estimated delivery time: 6–10 business days.

Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United States. No additional shipping fees are added at checkout.

Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number.

Do you ship internationally?
Currently, we only ship within the United States.

🔄 2. Returns & Refunds

What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused, in original condition, and include original packaging and tags.
For full details, please refer to our Return & Refund Policy.

What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery:

📧 support@agujitasexpress.com

Please include your order number and photos of the item. We will review the issue and provide an appropriate resolution, such as a replacement or refund if applicable.

How long do refunds take?
Once approved, refunds are typically processed within 1–2 business days.
Depending on your bank, it may take an additional 5–7 business days for the amount to appear in your account.

💳 3. Payments & Security

What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, debit cards, and PayPal.

Is my payment secure?
Yes. All transactions are protected using SSL encryption and processed through secure, PCI-compliant payment providers.

Do you store my payment details?
No. We do not store full credit or debit card information on our servers.

🛒 4. Orders & Support

Can I cancel my order?
Orders may be canceled before they are processed or shipped. Please contact us as soon as possible for assistance.

How can I contact support?
You can reach our support team at:
📧 support@agujitasexpress.com

⏱ Response time: 24–48 business hours