FAQ

Agujitas Express

We know you may have questions about your orders, shipping, or our products. Below are answers to the most commonly asked questions to make your shopping experience easier.

1. What products does Agujitas Express sell?

We offer a wide range of high-quality products designed for everyday use. Each item is carefully selected for quality, durability, and value.

2. How can I place an order?

Simply browse our website, select the product you want, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. Do you offer free shipping?

Yes! All orders within the United States qualify for free standard shipping. Shipping times typically take 5–7 business days after processing.

4. How long does it take to process my order?

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a tracking number via email.

5. Can I track my order?

Yes! After your order is shipped, you will receive a tracking number to monitor your package’s progress with the carrier.

6. What if my item arrives damaged?

If your item is damaged during shipping:

  1. Contact us within 48 hours of delivery at support@agujitasexpress.com.

  2. Include photos of the item and packaging.
    We will offer a replacement or refund once verified.

7. What is your return and refund policy?

We offer a 30-day return and refund policy for eligible items. Products must be unused, in original condition, and include all tags and packaging. See our Return & Refund Policy page for full details.

8. How do I return or exchange an item?

To start a return or exchange:

  1. Contact us at support@agujitasexpress.com with your order number.

  2. Follow the return instructions provided by our team.
    Please do not send items back without approval.

9. What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express, Discover

  • Debit Cards

  • PayPal (if enabled at checkout)

All payments are securely processed via encrypted gateways.

10. Can I cancel my order?

Orders can only be canceled before they are processed or shipped. If your order has already shipped, you will need to follow the return process once delivered.

11. Do you ship internationally?

Currently, Agujitas Express ships primarily within the United States. For international shipping inquiries, please contact us before placing your order.

12. How can I contact customer support?

Our support team is here to assist you:

Phone: +1 (321) 805-9922
Email: support@agujitasexpress.com

We respond promptly to all inquiries and strive to provide the best customer service experience.