Return & Refund Policy

Apnar draft-ti besh detail-e hoyeche, kintu Google Merchant Center (GMC) approval-er khetre “Misrepresentation” error theke bachte policy-te kono prokar dhoya-sha (vagueness) rakha jabe na. GMC bishesh kore “Restocking Fee” ebong “Return Shipping Cost” er upor khub jor dey.

Ami apnar policy-te Premium and Minimalist touch diyechi ebong GMC-er requirements onujayi point gulo aro sposto korechi.

Return & Refund Policy

At Agujitas Express, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a transparent return and refund process to ensure you can shop with confidence.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. Unfortunately, if 30 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: It must be in the original packaging with all tags attached.
  • Proof of Purchase: You must provide the order number or receipt.

3. Return Shipping & Fees

We believe in full transparency regarding costs:

  • Return Shipping Cost: For returns due to customer remorse (e.g., changed mind, wrong size ordered), the customer is responsible for paying the actual cost of return shipping.
  • Defective/Damaged Items: If the product is faulty or incorrect due to our error, Agujitas Express will cover all shipping costs for the return or replacement.
  • Restocking Fee: We do NOT charge any restocking fees.

4. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Personal care items (beauty products, hygiene items).
  • Customized or personalized products.
  • Gift cards.
  • Items marked as “Final Sale.”

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email Us: Contact our support team at support@agujitasexpress.com.
  2. Provide Details: Include your Order Number and the reason for the return.
  3. Instructions: Our team will respond within 24–48 hours with the return shipping address and detailed instructions.
    • Note: Please do not send your purchase back to the manufacturer.

6. Refund Process

Once your return is received and inspected:

  • Notification: We will send you an email to notify you that we have received your returned item and whether the refund is approved.
  • Approval: If approved, your refund will be processed immediately.
  • Timeline: The credit will automatically be applied to your original method of payment within 5–7 business days.
  • Note: Original shipping fees (if any) are non-refundable.

7. Damaged or Incorrect Orders

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@agujitasexpress.com so that we can evaluate the issue and make it right at no extra cost to you.