Return & Refund Policy

At Agujitas Express, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we’re here to help with a clear and fair return process.

This policy outlines how returns, exchanges, and refunds are handled.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • All original tags and packaging must be included

  • The item must not show signs of use, washing, damage, or alteration

Returns requested after 30 days of delivery may not be approved.

2. Non-Returnable Items

For hygiene, safety, or clearance reasons, the following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Personalized or custom products

  • Items marked as non-returnable at checkout

If you are unsure whether your item qualifies, please contact us before purchasing.

3. How to Start a Return

To begin a return:

  1. Email us at support@agujitasexpress.com

  2. Include:

    • Your full name

    • Order number

    • Reason for return

    • Photos (if item is damaged or incorrect)

Our team will review your request and provide return instructions within 1–2 business days.

Please do not send items back without approval, as unauthorized returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service.

  • Agujitas Express is not responsible for returns lost in transit without tracking.

Return address will be provided after approval.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of:

    • The product

    • The packaging

    • The shipping label

Once verified, we will offer:

  • A replacement (if available), or

  • A full refund

We will cover shipping costs in these cases.

6. Refund Process

Once your returned item is received and inspected:

  • You will be notified by email.

  • If approved, your refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method used at checkout.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • It may take additional time for your bank or credit card provider to post the refund.

7. Exchanges

If you need a different size or variation:

  • Please request a return for the original item.

  • Place a new order for the replacement item.

This ensures faster processing and product availability.

8. Order Cancellations

Orders may be canceled only before they are processed or shipped.

If your order has already shipped, you will need to follow the return process once the package is delivered.

9. Refund Denial Conditions

Refunds may be denied if:

  • The item shows signs of use

  • The item is returned damaged by the customer

  • Original tags or packaging are missing

  • The return is outside the 30-day window

If a return is denied, the item may be sent back to you at your expense.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Agujitas Express
11189 S Orange Blossom Trl Suite 103
Orlando, FL 32837
United States
Phone: +1 (321) 805-9922
Email: support@agujitasexpress.com

We are committed to providing a professional, transparent, and customer-focused shopping experience.