Effective Date: May 17, 2026
At Agujitas Express, customer satisfaction is one of our highest priorities. We are committed to maintaining a transparent, fair, and reliable return and refund process designed to provide confidence and peace of mind when shopping with us.
This Return & Refund Policy explains the conditions, timelines, and procedures related to returns, refunds, replacements, and exchanges for purchases made through Agujitas Express.
By placing an order with Agujitas Express, you agree to the terms outlined below.
🕒 30-Day Return Window
Customers may request a return within 30 days of receiving their order.
Return requests submitted after the 30-day return period may not qualify for:
- Refunds
- Replacements
- Exchanges
- Store credit
We encourage customers to inspect their orders promptly upon delivery to ensure product satisfaction and eligibility.
📦 Return Eligibility Requirements
To qualify for a return, all items must meet the following conditions:
Eligible Return Conditions
- Item must be unused, unworn, and unwashed
- Product must remain in its original condition
- Original packaging, labels, tags, manuals, and accessories must be included
- Proof of purchase must be provided
- Order number
- Receipt
- Purchase confirmation email
Returned products showing signs of use, wear, damage, alteration, or improper handling may be rejected upon inspection.
Agujitas Express reserves the right to deny returns that do not meet the requirements outlined in this policy.
🚚 Return Shipping Responsibility
We believe in maintaining complete transparency regarding return shipping costs.
Customer-Paid Return Shipping
Customers are responsible for return shipping costs when returns are requested due to:
- Change of mind
- Incorrect size selection
- Preference changes
- Ordering the wrong item
- No longer wanting the product
Original shipping charges (if applicable) are non-refundable unless otherwise required by law.
Company-Paid Return Shipping
Agujitas Express will cover return shipping costs if:
- The item arrives damaged
- The product is defective
- The wrong item was shipped
- The order was incomplete due to our error
In these situations, we will provide an appropriate solution, which may include:
- Replacement shipment
- Refund
- Exchange
- Store credit where applicable
✅ No Restocking Fees
Agujitas Express does not charge restocking fees for approved returns.
We are committed to fair and customer-friendly return practices.
🚫 Non-Returnable & Non-Refundable Items
For hygiene, safety, and operational reasons, certain items are not eligible for return or refund.
Non-Returnable Products Include:
- Personal care items
- Hygiene-related products
- Customized or personalized products
- Gift cards
- Digital products or downloadable items
- Clearance, final sale, or marked non-returnable items
These items are considered final sale unless they arrive damaged or defective.
📩 How to Start a Return
To initiate a return request, customers must contact our support team before sending any items back.
📧 Email: support@agujitasexpress.com
Please include the following information:
- Full name
- Order number
- Reason for return
- Photos of the product (if damaged or defective)
Our customer support team will review the request and respond within approximately 24–48 business hours with:
- Return approval status
- Return instructions
- Return shipping details
- Authorized return address
⚠️ Important Return Notice
Please do not return products without prior authorization from Agujitas Express.
Unauthorized returns may:
- Experience delays
- Become ineligible for refund processing
- Be rejected or returned to sender
We strongly recommend using a trackable shipping method when returning items.
💳 Refund Process
Once the returned item is received and inspected by our team, customers will receive an email notification regarding the refund status.
Refund Approval
If approved:
- Refunds will be issued to the original payment method used during checkout
- Customers will receive confirmation once the refund is processed
Refund Timeline
- Refund Processing Time: 1–2 Business Days
- Financial Institution Processing: 5–7 Business Days
Please note that processing times may vary depending on:
- Your bank
- Credit card provider
- Payment processor
Agujitas Express is not responsible for delays caused by external financial institutions.
📦 Damaged, Defective, or Incorrect Orders
We encourage customers to inspect all deliveries immediately after receiving their order.
If your item:
- Arrives damaged
- Contains manufacturing defects
- Is incorrect or incomplete
please contact us promptly.
To help us resolve the issue efficiently, please provide:
- Order number
- Description of the issue
- Clear photos of the item and packaging
Our support team will investigate and provide an appropriate resolution, which may include:
- Replacement product
- Full or partial refund
- Exchange
- Store credit where applicable
📬 Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again
- Contact your credit card provider
- Contact your bank regarding pending transactions
If you still require assistance, please contact us:
📧 support@agujitasexpress.com
🔒 Fraud Prevention & Abuse Protection
To maintain a safe and fair shopping environment, Agujitas Express reserves the right to:
- Refuse suspicious return requests
- Deny returns involving abuse or fraudulent activity
- Limit excessive return behavior
- Request additional verification when necessary
These measures help protect both our customers and our business operations.
🤝 Customer Commitment
Agujitas Express is dedicated to:
- Honest customer service
- Transparent return procedures
- Fair refund practices
- Secure shopping experiences
- Reliable issue resolution
We value customer trust and continuously work to provide professional support throughout every stage of the shopping experience.
📞 Contact Us
For any questions regarding returns, refunds, replacements, or exchanges, please contact our support team:
Agujitas Express Customer Support
📧 Email: support@agujitasexpress.com
Our team will do its best to respond promptly during regular business hours.