Effective Date: May 17, 2026
Welcome to Agujitas Express. We are committed to providing a secure, reliable, and transparent shipping experience for every customer across the United States. Our goal is to ensure that all orders are processed efficiently, delivered safely, and supported with professional customer service at every stage of the shipping process.
By placing an order through Agujitas Express, you agree to the shipping terms and conditions outlined below.
🕒 Order Processing Time
At Agujitas Express, every order is carefully reviewed, verified, packed, and prepared before shipment to maintain quality and delivery accuracy.
Processing Schedule
- Processing Time: 1–3 Business Days
- Business Days: Monday through Friday
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
Orders placed after 5:00 PM (EST), on weekends, or on U.S. public holidays will begin processing on the next available business day.
Please note that processing time is separate from shipping transit time.
🚚 Shipping & Delivery Information
We proudly offer shipping services throughout the United States using trusted and established delivery carriers.
Standard Shipping
- Shipping Method: Standard Shipping
- Transit Time: 5–7 Business Days
- Shipping Cost: Free Shipping on All U.S. Orders
Estimated Total Delivery Time
- Total Estimated Delivery Window: 6–10 Business Days
(Includes both order processing and shipping transit time.)
While most orders arrive within the estimated timeframe, delivery dates are not guaranteed and may vary depending on:
- Carrier operations
- Weather conditions
- High seasonal demand
- Natural disasters
- Incorrect shipping information
- Remote delivery locations
- Other unforeseen logistical delays
Agujitas Express is not responsible for carrier-related delays once an order has been shipped, but we will always work with customers to help resolve shipping concerns whenever possible.
📍 Shipping Coverage
Currently, Agujitas Express only ships within the United States.
We Do Not Currently Offer:
- International shipping
- Shipping to certain U.S. territories or restricted regions
- Freight forwarding support
We reserve the right to cancel orders that cannot be safely or legally delivered.
📦 Order Tracking
Once your order has been shipped successfully, you will receive a shipping confirmation email containing:
- Your tracking number
- Carrier information
- Shipment tracking link
Tracking information may take up to 24–72 hours to update after the shipping label has been created.
Customers are responsible for monitoring shipment progress after receiving tracking details.
🚛 Shipping Carriers
To provide dependable delivery service, we work with reputable national carriers, including:
- USPS
- UPS
- FedEx
- Other trusted logistics partners when necessary
The selected shipping carrier may vary depending on:
- Package size and weight
- Delivery destination
- Warehouse availability
- Carrier performance and operational conditions
🏠 Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review:
- Full name
- Street address
- Apartment or suite number
- ZIP/postal code
- Contact details
Agujitas Express is not responsible for delivery issues caused by incorrect or incomplete addresses submitted during checkout.
If you notice an address error after placing your order, please contact us immediately:
Although we will make reasonable efforts to update the shipping information before dispatch, address modifications cannot be guaranteed once an order enters processing or shipment preparation.
📦 Lost, Delayed, or Damaged Shipments
Customer satisfaction and order security are important to us. If your package is:
- Lost in transit
- Marked delivered but not received
- Significantly delayed
- Delivered damaged
Please contact our support team as soon as possible for assistance.
To help us investigate efficiently, please include:
- Your full name
- Order number
- Tracking number
- Photos of damaged products and packaging (if applicable)
Our team will review the issue and determine an appropriate resolution, which may include:
- Replacement shipment
- Store credit
- Refund eligibility under our Return & Refund Policy
Please note that claims involving shipping issues may require verification with the shipping carrier before a resolution can be finalized.
📬 Failed Deliveries & Returned Packages
Packages returned to Agujitas Express due to:
- Incorrect addresses
- Delivery refusal
- Multiple failed delivery attempts
- Unclaimed shipments
may require additional shipping fees for reshipment.
If a returned package cannot be successfully redelivered, the order may become subject to partial refund eligibility after deducting applicable shipping and handling costs.
⚠️ Delivery Delays Disclaimer
While Agujitas Express strives to meet all estimated delivery timelines, shipping dates are estimates only and are not guaranteed.
Unexpected delays may occur due to:
- Severe weather
- Carrier disruptions
- Customs/security inspections
- High-volume sales periods
- National emergencies
- Operational interruptions beyond our control
We appreciate your patience and understanding in such situations.
🔒 Secure & Trusted Fulfillment Commitment
Agujitas Express values transparency, professionalism, and customer trust. We are committed to:
- Secure order handling
- Reliable fulfillment processes
- Transparent shipping communication
- Timely customer support
- Compliance with standard eCommerce shipping practices
Our shipping procedures are designed to provide customers with a dependable and trustworthy online shopping experience.
📞 Contact Information
If you have any questions regarding this Shipping Policy or your shipment, please contact us:
Agujitas Express Customer Support
📧 Email: support@agujitasexpress.com
Our support team will do its best to respond within a reasonable business timeframe.